Proof of concept · six use cases

Try Amira on RTA’s cases.

Amira closes cases end to end — on the phone, in the chat, with the video assistant on this site. Let her call you about a renewal, a driving test or a recall, or call the demo line yourself. Everything she does lands in the demo records and in your inbox.

01

Amira calls you

Pick a use case. Amira calls within seconds — in English, Arabic, Hindi or Urdu.

Who starts the call?

Seeded scenarios first create a fictional record with your number — a car, a fine, a test booking — so Amira talks about something that exists.

Payment links and confirmations from the call go to this address (demo — no real payment).

You asked Mahboub on WhatsApp last night why your car renewal is blocked. Call now — Amira already knows the case, finds the two unpaid fines, sends ONE payment link for fines and renewal and confirms the new expiry date while you are still on the line.

02

Call the demo line yourself

Dial the demo line and start with one of the sentences below. Calling from a number Amira does not know? Use the demo customer: traffic file 50123456, plate K 48213.

Amira demo line (not 8009090)+971 4 520 7410→

Try saying

  • “Hi, I wrote to you on WhatsApp yesterday about my car renewal.”Pick up yesterday’s WhatsApp case · One case, every channel
  • “I can’t make my road test on Thursday — can I move it?”Move my driving test · Driving tests
  • “I left my black laptop backpack on the Red Line this morning, I got off at BurJuman.”Lost my bag on the Metro — in any language · Passenger service
  • “I topped up my nol card with 100 dirhams but the balance didn’t change.”My nol top-up failed · Passenger service
  • “I heard about an airbag recall — is my car affected?”Is there a recall on my car? · Recalls
  • “How much is a metro ride from Union to Dubai Marina, and which customer centre is open now?”Fares, timetables, centres · Passenger service
  • “I got a parking fine although I paid — I want to speak to someone.”A complaint — and a warm handover · Quality

Demo customers (for calls from an unknown number, or the website)

  • Khalid · traffic file 50123456 · plate K 48213 — renewal blocked by 2 fines
  • Priya · booking DT-310452 · traffic file 50234567 — road test · nol 1009452187 (failed top-up)
  • Ahmed · plate F 77105 — open STOP DRIVE recall
  • Maria · plate M 31620 — licence and parking permit expiring
03

Chat — or let the video assistant guide you

The chat is the same Amira in writing. The video assistant goes further: it operates this site with you — opens the right service, checks your fines, compares fares and pre-fills the form you then confirm yourself.

Inbound scenarios

  • Pick up yesterday’s WhatsApp caseOne case, every channel · UC 1

    You asked Mahboub on WhatsApp last night why your car renewal is blocked. Call now — Amira already knows the case, finds the two unpaid fines, sends ONE payment link for fines and renewal and confirms the new expiry date while you are still on the line.

  • Move my driving testDriving tests · UC 3

    Your road test is in two days and you cannot make it. Amira finds the booking from your number, offers new times, moves it (later dates are free) — and offers the freed slot to the next learner on the waiting list.

  • Lost my bag on the Metro — in any languagePassenger service · UC 5

    Report a lost item in your own language — try Hindi, Urdu or Arabic. Amira asks for the line, station and time, logs the case and checks the found-items register right away. (Hint: a black laptop backpack was handed in at BurJuman.)

  • My nol top-up failedPassenger service · UC 5

    Your bank charged 100 dirhams but the nol card was not topped up. Amira sees the failed transaction, logs the refund claim with a reference and tells you when it is credited.

  • Is there a recall on my car?Recalls · UC 6

    You bought a 2013 Arwa Breeze second-hand. Amira finds the open STOP DRIVE airbag recall, explains it calmly and books the free repair with pick-up at the authorised dealer.

  • Fares, timetables, centresPassenger service · UC 5

    Ask anything a visitor or commuter asks: metro fares by zone, the minimum nol balance, which happiness centre is open now, how to renew a licence.

  • A complaint — and a warm handoverQuality · UC 4

    Complain about a parking fine you think is wrong and ask for a person. Amira logs the dispute and hands over to an officer with a summary of what is resolved and what is open — and the conversation is scored in Amira.analyze.

Outbound scenarios

  • Registration expires in 30 days — and a fine blocks itProactive renewal · UC 2

    Amira calls (within permitted hours, consent on file): your registration expires in 30 days and an unpaid fine would block the renewal. She sends one payment link and renews before it lapses.

  • Driving test in 48 hours — confirm or rebookDriving tests · UC 3

    Amira reminds you of your road test the day after tomorrow. Say yes and it is confirmed; say no and she rebooks you in the same call — the freed slot goes to the waiting list.

  • STOP DRIVE recall — to the completed repairRecalls · UC 6

    RTA matched the dealer’s VIN list with the licensing record: you are the third owner of an affected car. Amira explains the risk, books the free repair with pick-up and the status flows back to RTA.

  • Good news — your item was foundPassenger service · UC 5

    You reported a lost bag yesterday. Amira calls in your language to say it was handed in, where to collect it, the opening hours and what to bring.

  • Driving licence expires in two weeksProactive renewal · UC 2

    Amira reminds you, explains the eye test first (and where it is done at night), and sends the renewal link once the eye test is in.

  • Seasonal parking permit runs outProactive renewal · UC 2

    Your seasonal parking permit ends in ten days. Amira offers 1, 3, 6 or 12 months and sends the link — no queue, no fine on day one.