nol Refund or Failed Top-up Claim

If a top-up was charged by your bank but not added to the card, Amira logs a claim with the transaction details. Verified claims are credited to the card within three working days; the bank may also reverse the charge.

Requirements: nol tag ID, date, time and place of the top-up.
Fees: Free
Channels: Amira (phone, chat, WhatsApp), ticket offices, customer happiness centres
Service time: Up to 3 working days

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Frequently asked

What is the minimum nol balance?

7.50 dirhams to check in on the Metro, Tram, bus or marine transport.

My top-up was charged but not credited — what now?

Give Amira the card number and the time and place of the top-up. She logs a claim; verified claims are credited within three working days.

What do Metro trips cost?

Silver card: 3 dirhams within one zone, 5 dirhams for two adjacent zones, 7.50 dirhams for more than two zones. Gold class costs double. Children aged five and under travel free.

Who gets discounts on nol?

The Personal (blue) card gives 50 percent off to students and senior citizens and residents, and free travel to people of determination.

I lost something on the Metro — what do I do?

Report it to Amira in your own language with the line, station, time and a description. You get a reference at once and an update when it is found. Found items are kept for 90 days at the lost & found office, Union Metro Station.

How long can a journey with transfers take?

Up to 180 minutes with a maximum of three transfers; Metro–bus transfers within 30 minutes count as one journey.

Amira · RTA demo

Let Amira do it: nol Refund or Failed Top-up Claim

Call, chat or talk to the video assistant (bottom left). Amira checks your records, sends one payment link and confirms — in Arabic, English, Hindi, Urdu and more.

☎ +971 4 520 7410Or let Amira call you